Mediator, Negotiator, Educator - Business Development and Consensus Builder with proven ability to Facilitate Collaboration and Cooperation, and realize organizational goals with energy and humor, through broad competencies in:

Conflict Resolution, Business Development, Facilitation and Public Speaking

· Documented success in conflict resolution, business development, education and training

· Team Building, Sales and Service Training, Sales and Marketing Management

· Expert capacity to gain commitment at all organizational levels

· Advanced understanding of motivation and human psychology

· Broad “band-width” of versatility and functionality

· Contract negotiation and contract management

· Master of Science in Conflict Resolution

· Public speaking and education

· Sales and Service

· Ideas

Angelica Limousines, LLC, San Rafael, CA July, 2006 to present

President

· All aspects of business development and management from start-up to present.

· Direct sales to large employers, hotels, physicians, hospitals and consumers

· All aspects of operations including human resources, recruitment, hiring and management, reservations, dispatch, purchasing, and regulatory

· Budget, P&L, strategic planning, market development

· Developed company from concept to mature business with international reach

· Developed new transportation products and promulgated to the largest health care systems in the San Francisco Bay Area

· Engineered and managed company sale to larger corporation

· Conflict management and mediation with customers and affiliates

· Won flagship CBS and CNET accounts requiring developing and implementing quality, service and affiliate relationship programs in 20 major US, European and Asian cities. This was done through effective communication, persuasion and Service

· All product development including concept, marketing, sales and delivery

LabCorp, San Leandro, CA November, 2005 to July, 2006

Senior Marketing Executive

· Direct sales and education to physicians and health systems of complex menu of 4,400 diagnostic tests and their relevancy to disease diagnosis and treatment

· Contract management and negotiation including public, private and government

· Active participation in customer care and quality committees

· Sales training to sales team members

· Market development

Draco Marketing Leadership, Portland, OR and Tucson, AZ 1998 to 2005

Principal,

· 7 years consultative sales, training and facilitation to health care systems, physicians, clinics and large employers

· Contract management and contract negotiation

· Public and media relations, advertising and marketing

· Conference planning and public speaking, conference facilitation and panel moderation for Oregon Self Insurers Association, Oregon OSHA, Oregon Medical Case Managers Group and Oregon Health Forum

· Direct sales to specialists and primary care of physical therapy, chronic pain and traumatic brain injury rehabilitation and behavioral treatment services

· Education, team-building and training to professionals

· Sales, education and consulting for Pre-employment and physical capacities testing

InterHospital Physicians Association, Portland, OR 2001 to 2002

CEO and VP of Development

· Won $500 million multi-year contract as Lead Negotiator for 1600 physician association with major health care/payor system winning praise from both sides for ability to bring together antagonistic parties and gain solid working agreements

· Profit/loss, budget, quality oversight, strategic planning and business development

· Turned business around and ensured survival of physician’s association by building value in membership and obtaining “life-saving” insurance reimbursement contracts

· Program Director for disparate Disease and Population Management programs with direct responsibility for constituency “buy-in” and participation of programs

· Initiated, developed and implemented group purchasing program to enhance viability of physician practices

· Participated on Oregon Health Quality Corporation strategic planning discussions to impact the quality and delivery of healthcare state-wide

· Conflict resolution between IPA and physician members and insurance payors

HealthSouth Corporation – Birmingham, AL 1995 to 1998

Regional Sales and Marketing Manager, Oregon

· Trained and managed medical sales team for physician and large employer marketing

efforts for 13 physical/occupational therapy clinics and surgery center

· Personally won flagship accounts at Intel, Nordstrom and Safeway

· Direct sales to physician thought leaders, large corporations and health systems

· Managed the “human side” of integration/organizational development of 250 employees in merger/acquisition

· Conflict resolution/mediation between senior management and clinic managers

Rollie Williams – Elkhart, IN 1992 to 1995

Sales, Marketing and Advertising Manager

· Budgeted and developed first-ever year‑long, multi-media advertising campaigns

· Wrote, edited, and produced TV, radio, print, outdoor and collateral advertising

· Launched and delivered regional childhood blood lead testing/poisoning campaign

· Managed 13 person industrial, business-to-business sales team

· Major account sales of high-tech industrial coatings

· Sales/customer service training to retail, wholesale and business-to-business sales staff

· Conflict resolution between staff and management

· Team-building

Sonoma Mission Inn & Spa (Now Fairmont) – Boyes Hot Springs, CA 1988 to 1992

Spa Services Manager

· Responsible for all sales of spa services, retail products and club spa memberships at world-class service quality destination resort hotel and spa

· Managed 60 service providers to highly discriminating and demanding clients

· Training of staff in sales and new treatment applications

· Workplace conflict resolution and team-building among 60 service providers

· Executive Steering Committee member for world-class property with responsibility for quality program management

Private Massage Therapy Practitioner and Educator – 10 years

· Specialization in survivors of trauma, physical and emotional abuse

· Taught at University of California Medical Center, privately and clinics in USSR

Boehringer Mannheim Diagnostics Inc. (Roche), Indianapolis, IN 1984 to 1988

National Accounts Manager

· Increased revenue in “mature” account 37% negotiating contracts and managing the company’s single most important national account (Kaiser Permanente). Orchestrated

diagnostics sales for three business divisions from OTC products to full-scale research and hospital analyzers

Sales Representative, Diabetes, Northern California

· #1 of 276 sales representatives and diabetes educators - delivering innovative physician education/product sales program – Awarded “Most Valuable Sales Educator” in the US

· Development of national award-winning diabetes education program

· Grew under-producing territory to the second highest volume territory in the US

· Converted 98% of territory hospitals to BMD products - highest conversion ratio in US

· Diabetes Educator, professional in-servicing in hospital, clinical and public settings

· Delivered approximately 200 professional and public training seminars

Educational Highlights

· MS in Conflict Resolution – Portland State University. 3.92 cumulative GPA, 4.0 GPA in Graduate coursework

· BS in Philosophy (Ethics, Globalization Human Rights) Portland State University – 3.9 GPA in Major coursework

· BA in Human Development - CSUH (pending completion of senior individual project) Broad study of life-sciences, human and organizational development and psychology - National Dean’s List-placed in upper ½ of 1% of all college students, nation-wide

· Zerox, Karass, Fred Pryor, Performance Improvement, Boehringer Mannheim, Management Recruiters International, LabCorp and other professional sales and negotiation trainings

· Certified Negotiator, Certified Advanced Mediator, Certified Workplace Mediator

· Certified Diabetes Educator – trained pharmacists, nurses and public

· Certified Childhood Lead Poisoning Educator and Lead Hazards Risk Assessor

· Water Safety Instructor – Six years of teaching, adults, children, and physically disabled to swim. Trained and certified over 100 professional Lifeguards

Significant Current and Past Volunteer Service

· Board Member, Senior Access Adult Day Health Centers, Fundraising

· Board Member, San Francisco Dolphin Swim and Rowing Club

· Oregon Coalition of Health Care Purchasers – Conference Planning

· Oregon Medical Case Managers Group – Board Member/Marketing Chair

· Oregon OSHA Conference Planning – Marketing Chair

· Oregon Health Forum – Conference Moderator, Executive Committee Member

· Bread and Roses – Volunteer and paid Executive Retreat Facilitator

· Board Member, YMCA, Elkhart, IN– Marketing Committee Chair, Fundraising

· Northwest Institute for Conflict Resolution – Co-Founder

· American Diabetes Association – Diabetes Educator

Multi-Cultural and Diversity Experience/Training

· Inter-disciplinary undergraduate and graduate training

· Life-long trainer and educator in multi-cultural environments

· Graduate studies in American Indian Studies – University of Arizona

· American Indian reservation experience, diabetes education and rehabilitation

· Wedding Officiate and bereavement counselor

· Broad world travel, education and living experience

· Workplace mediator

· 1.5 years in urban (East Oakland) methadone clinic

· Have studied at 10 different colleges and universities making myself very versatile in my thinking, educational and communication approach and responsiveness to diversity